1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
ConnectWave uses cookies and similar technologies to enhance your experience, ensure security, and provide personalized services while maintaining HIPAA compliance and protecting your privacy.
2. Types of Cookies We Use
2.1 Essential Cookies (Always Active)
These cookies are necessary for the Platform to function and cannot be disabled. They enable core functionality such as:
- Authentication and account access
- Security and fraud prevention
- Session management during video consultations
- Load balancing and performance optimization
- Remembering your privacy preferences
| Cookie Name | Purpose | Duration |
|---|
| session_token | Maintains your login session | Session (cleared on logout) |
| csrf_token | Prevents cross-site request forgery attacks | Session |
| room_affinity | Routes you to the correct video server | Duration of consultation |
| secure_auth | Encrypted authentication token | 30 days or logout |
2.2 Functional Cookies (Optional)
These cookies enhance functionality and personalization but are not essential. They remember your preferences such as:
- Language and region settings
- Video quality preferences
- Audio/video device selections
- UI customization choices
- Notification preferences
| Cookie Name | Purpose | Duration |
|---|
| user_preferences | Stores your customization settings | 1 year |
| device_settings | Remembers your camera/microphone selections | 6 months |
| locale | Your language preference | 1 year |
2.3 Analytics Cookies (Optional)
These cookies help us understand how users interact with the Platform to improve our services. All analytics data is anonymized and does NOT contain PHI (Protected Health Information).
- Usage patterns and feature adoption
- Performance metrics and error tracking
- Navigation paths and user flows
- Platform reliability metrics
HIPAA Compliance: Our analytics are designed to be HIPAA-compliant. We do NOT track:
- Patient identifiable information
- Consultation content or transcriptions
- Medical records or health data
- Any Protected Health Information (PHI)
2.4 Security Cookies
These cookies detect and prevent security threats, including:
- Unusual login patterns
- Potential account takeover attempts
- Distributed denial-of-service (DDoS) attacks
- Automated bot activity
- Suspicious data access patterns
3. Third-Party Cookies
We minimize the use of third-party cookies. When used, they are carefully vetted to ensure HIPAA compliance. Third-party cookies may be set by:
- Payment Processors: For secure billing transactions (PCI-DSS compliant)
- Content Delivery Networks (CDNs): For faster content delivery
- Infrastructure Providers: For platform reliability and performance
Note: We do NOT use third-party advertising or tracking cookies.
4. Local Storage & Similar Technologies
In addition to cookies, we may use other browser storage technologies:
- Local Storage: Stores larger amounts of data locally for offline functionality
- Session Storage: Temporary storage cleared when you close your browser
- IndexedDB: For caching media assets and improving performance
- Web Workers: For background processing of video/audio streams
5. Managing Your Cookie Preferences
5.1 Browser Settings
Most browsers allow you to control cookies through their settings. You can:
- Block all cookies (may impact functionality)
- Block third-party cookies only
- Delete cookies after each session
- Receive notifications when cookies are set
Browser-specific instructions:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Privacy, search, and services → Cookies
5.2 Platform Cookie Settings
You can manage cookie preferences directly in ConnectWave:
- Log in to your account
- Go to Settings → Privacy → Cookie Preferences
- Toggle optional cookie categories on/off
- Essential cookies cannot be disabled
Important: Disabling certain cookies may limit Platform functionality, including:
- Inability to stay logged in
- Loss of personalized settings
- Reduced video/audio quality optimization
- Limited offline functionality
6. Do Not Track (DNT)
Some browsers have a "Do Not Track" (DNT) feature. ConnectWave respects DNT signals for optional cookies (analytics and functional cookies). However, essential security and authentication cookies will remain active as they are necessary for the Platform to function.
7. Mobile Applications
Our mobile applications use similar technologies to cookies, including:
- Device identifiers for authentication
- Local data storage for offline access
- Push notification tokens
- Crash reporting and analytics SDKs
You can manage these through your device's privacy settings (iOS: Settings → Privacy; Android: Settings → Privacy).
8. Cookie Retention Periods
Cookies are retained for different periods based on their purpose:
- Session Cookies: Deleted when you close your browser or log out
- Authentication Cookies: 30 days (or until logout)
- Preference Cookies: 6-12 months
- Analytics Cookies: 24 months (anonymized)
- Security Cookies: 90 days for security log analysis
9. Children's Privacy
ConnectWave is not intended for use by individuals under 18 years of age. We do not knowingly collect cookies or data from minors. If we become aware of such collection, we will delete the data immediately.
10. Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our practices. We will notify you of significant changes by:
- Updating the "Last Updated" date at the top of this page
- Sending an email notification (for material changes)
- Displaying a prominent notice on the Platform
11. Contact Us
If you have questions about our use of cookies or this Cookie Policy:
- Email: privacy@sawdaintelligence.com
- Phone: +1 (647) 802-4344 or +1 (647) 917-0299
- Address: Sawda Intelligence, Privacy Department
Related Policies:For more information about how we handle your data, please review our:
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